TERMS & CONDITIONS
TERMS & CONDITIONS
Welcome to Britechx Digital Ltd . If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. Please read these terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services This website is operated by Britechx Digital Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Britechx Digital Ltd. Britechx Digital Ltd offers this website and all its services to you. The user, and conditional upon your acceptance of all terms, conditions, policies and notices stated herein.
1- GENERAL CONDITIONS
All material on our website is the trademark and copyright property of Britechx Digital Ltd. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our property. You may also not use our products and services for any illegal or unauthorised purpose. Britechx Digital Ltd reserves the right to refuse service to anyone for any reason at any time. If you disagree with any part of these terms and conditions, please do not avail our services.
It is also to be noted that both parties, Britechx Digital Ltd and the Client, agree not to criticise each other and any of its employee, associate/s or partner/s publicly (on online forums, blogs, social networks etc.) at any given time during or subsequent to contract period. Similarly, both parties agree not to talk on online forums, blogs, community groups or any social media in a way which brings disrepute to either party or any of its employees, associate,s or partners. In case of breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.
2 – MODIFICATIONS TO OUR SERVICES AND PRICES
Britechx Digital Ltd reserves the right to change prices for our products without notice. We reserve the right to modify or discontinue the our service without notice at any time.
3 – PRODUCTS AND SERVICES
Britechx Digital Ltd offers a variety of digital solutions, including, but not limited to, logo designs, website design and development, branding, video animation, mobile apps, NFT design, SEO, and social media marketing. We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction. We reserve the right to change the descriptions and prices of our Services at any time without notice. We reserve the right to discontinue any service or offer at any time.
4 – REVISION POLICY
Revisions are contingent on the package selected. The turnaround time will be 48 working hours, but it may change based on the client’s requirements and feedback. Unlimited revisions require that the initial design and concept have to be the same. The customer cannot ask for a concept redesign once an initial concept has been approved. For animation videos, the revisions are contingent on the package selected. The client can approach us for unlimited free revisions and we will revise the animated video at no extra charges, given that the design and concept remain intact. Britechx Digital Ltd reserves the right to refuse any changes or revisions to the animated videos. If Britechx Digital Ltd accepts the terms of revision for the animation video, the revision turnaround time will be at Britechx’s discretion. *Unlimited revisions require that the initial design and concept have to be the same. The customer cannot ask for a redesign once an initial concept has been approved.
5 – REFUND POLICY
On any occasion, any funds deposited will not be eligible for a refund if the initial design and concepts (after delivery) are approved. All requests for refund will be as per the following arrangement:
The client makes a request where the underlying ideas for a logo are provided. However, once the client approves or asks for changes in the initial designs, the refund offer will be void and a request for refund will not be approved.
Once the project enters the revision phase, the refund offer will be void and a request for refund will not be approved.
A refund request should have a valid reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per the brief, a refund will not be approved.
5.1: Refund on Logo Packages
If a demand for refund is made before the delivery of initial design ideas, then you would be eligible for a full refund (excluding 10% administration and processing fee).
If the refund request is made within 5 working days after the initial design, you will only be eligible for a 66% refund (excluding 10% administration and preparing expenses).
If the refund request is made after 5 working days and within 12 working days after the initial design delivery, you will only be eligible for a 33% refund (excluding 10% service & processing fee).
No refund requests will be approved after 15 working days of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
No refund will be approved after the final files have been delivered.
5.2: Refund on Website Packages
If a demand for refund is made before the delivery of Initial Website Mockup then you would qualify for a full refund (excluding 10% administration and preparing charge).
If the refund request is made within 5 working days after the Initial Website Mockup, you will only be eligible for a 66% refund (excluding 10% administration and processing fee).
No request for a refund will be approved once the initial design mockup of your website has been revised. No refund request will be approved after 10 working days of the Initial Website Mockup. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
In the case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
In instances where websites have been developed and uploaded on test links or actual domains, no refunds will be entertained. Britechx Digital Ltd will only be liable to troubleshoot problems (if and when) the customer has subscribed to web support services.
5.3: Refund on Custom Packages
For custom bundles, our refund policy (as stated above) will apply individually to each service of the bundle.
No refund request will be approved after 10 working days of the Initial design. However, we believe in 100% customer satisfaction, so you are requested to reach out to us so we can address your concerns.
5.4: Refund on Marketing Packages
5.5: Refund on Domain & Hosting
Services, including domain, hosting, SSL, and other related services, will not be cancelled or refunded under any circumstances. Britechx Digital Ltd holds the rights to domains and hosting purchased via Britechx Digital Ltd.
No request for refund will be approved after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a fee contingent upon your venture.
No request for refunds will be approved if the customer is unresponsive at any point in time for 10 working days.
All refund requests should be made to the support department. Britechx Digital Ltd reserves the right to approve or reject any and all refund requests based on a case-to-case basis. Money Back Guarantee depends on that the request is set in accordance with good faith. Where a client has placed design orders with more than one agency for the same job with the intention of claiming a refund, Britechx Digital Ltd does not consider this to be in good faith. In such instances, we reserve the right to decline a refund request.
All design and website jobs require client input before finalizing it, which is why the customer must be active throughout the process and give feedback in order to get the required results.
100% unique deliverables guarantee qualifies you for a free renewal of the service if the product delivered by Britechx Digital Ltd is found to be considerably similar to something that already exists. Any likeness to a current outline will be considered a coincidental and Britechx Digital Ltd will not acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.
*All refund requests should be properly documented & must be communicated through the channels mentioned in Section 6 with the reason for discontent. You agree to a 10% processing fee deduction from the order amount when the refund is processed. Refunds are issued within 8 to 10 working days from the day that the cancellation was requested. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same. All sections of this Agreement which, by their nature, shall survive termination, shall survive including payment, indemnity and the disclaimers of warranty and limitations of liability.
6 – HOW TO CLAIM YOUR REFUND
To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements. 1. Specify your concern and claim your refund through any of the following three modes: i. Toll free # +44 7727 691200 ii. Live Chat. iii. Email. (hello@britechx.co.uk) We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval. After the refund, the rights to your design would be transferred to Britechx Digital Ltd and you would not legally be allowed to display any version of the design anywhere. You also concur that you will have no right (immediate or circuitous) to use the product nor will you have any ownership interest for or to the same. If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (support@britechx.co.uk).
7 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy. Please read our Privacy Policy to learn more.
8 – THIRD PARTY TOOLS AND LINKS
To optimize our product and services, we may provide you with access to third-party tools and software which we neither monitor nor have any control nor input. We shall have no liability and are not responsible for any harm or damages whatsoever relating to the use of these third-party tools. Complaints, claims, concerns, or questions regarding third-party products should be directed to the relevant third-party.
9 – QUALITY ASSURANCE POLICY
In order to provide you with complete satisfaction, our teams are instructed not to deviate from the specifications provided by the client in the order form. The products are delivered after adequate and thorough research to ensure results of the high quality.
10 – DELIVERY POLICY
All orders are delivered to the client through an email or through any communication channel decided in the beginning. All policies pertaining to revision & refund are subject to date and time of delivery to the client. The turnaround time will be according to the package, the minimum time required is 1 business day. For design projects, we offer a rush delivery service through which you can have your initial concept within 24 hours for an additional £100. For further help, get in touch with our customer support.
11 – RECORD MAINTENANCE
We keep your final product archived after we deliver it to you. If you wish to receive the deliverables again, we can resend these files upon the client’s request.
12 – CUSTOMER SUPPORT
We offer Customer Support to address your questions and queries. You may contact us at hello@britechx.co.uk or call us at +44 7727 691200, Mon – Fri 8 AM – 6 PM BST
13 – CORRESPONDENCE POLICY
You agree that Britechx Digital Ltd is not at risk for any correspondence from email addresses other than the ones sent from our domain (eg: xyz@britechx.co.uk) or/and any number that is not specified on our website. Britechx Digital Ltd will not be considered liable for any damages brought about by such correspondence.
14 – 100% UNIQUE DESIGN GUARANTEE
At Britechx Digital Ltd we promise that all of our products are produced from scratch. We will provide you with products that are in complete compliance with your initial project brief.
15 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions on our website and to change or update information or cancel orders if any information in the Service or on any related website content is inaccurate at any time without prior notice (including after you have submitted your order).
16 – LIMITATION OF LIABILITY
In no event shall Britechx Digital Ltd , nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this website, whether such liability is under contract. Britechx Digital Ltd , including its officers, directors, employees, and interns, shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
17 – INDEMNIFICATION
You hereby indemnify Britechx Digital Ltd and our affiliates to the fullest extent from and against any and/or all liabilities, costs, demands, causes of action, damages, and expenses arising in any way related to your breach of any of the provisions of these terms.
18 – SEVERABILITY
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms without affecting the remaining provisions herein.
19 – TERMINATION
These terms and conditions are effective unless and until terminated by either you or us. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these terms and conditions, we also may terminate this agreement at any time and hold you liable for all amounts due up to and including the date of termination and will accordingly deny you access to our Services.
20 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between Britechx Digital Ltd Ltd and you in relation to your use of this website and supersede all prior agreements and understandings. Any ambiguities in the interpretation of these Terms shall not be construed or misconstrued against the drafting party, i.e. Britechx Digital Ltd .
21 – GOVERNING LAW
These Terms will be governed by and interpreted in accordance with the laws of England,UK and any dispute under this agreement must be brought to this venue and no other.
22 – CONTACT INFORMATION
Questions about the terms and conditions should be sent to us at hello@britechx.co.uk or call us at +44 7727 691200
Last Updated: 01 June, 2025
Privacy Policy | Terms & Conditions
Disclaimer: Logo, portfolio, images, and content are the sole property of Britechx Digital Ltd . All third-party company names, brand names, and trademarks displayed on this website are their respective owners’ property. Furthermore, Britechx Digital Ltd , as a digital solutions marketing company, does not influence the third-party material that is displayed on the website. Therefore, we are also not responsible for any resemblance with any other material on the web. These portfolios and case studies are actual but exemplary (for better understanding); the actual names, designs, functionality, content, and stats/facts may differ from the actual projects. This is due to the strict NDA policy that Britechx Digital Ltd.